Privacy Policy - Nigel Martin-Smith

1. Introduction

Nigel Martin Smith Management is committed to protecting and respecting your privacy. We understand the importance of maintaining the confidentiality, integrity, and security of your personal data, and we are dedicated to upholding the highest standards of data protection.

This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of users visiting or interacting with our website, nigelmartin-smith.com. We process your personal data with a privacy-focused approach and in strict compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of nigelmartin-smith.com and any personal data collected, stored, or processed through this website. For the purposes of the GDPR, Nigel Martin Smith Management acts as the Data Controller for personal data collected via this website. Our obligations as a Data Controller include ensuring transparent processing, lawful grounds for data use, and the implementation of appropriate safeguards.

If you have any questions regarding this Policy or our data practices, please contact us at: [email protected].

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data based on your interactions with nigelmartin-smith.com:

A. Usage Data
Includes information about how you use our website such as browser type, IP address, device identifiers, operating system, referral URLs, session times, time zones, and page views.

B. Account Data
Collected when you register for services, submit inquiries, or make bookings; may include name, postal address, email address, phone number, and login credentials.

C. Profile Data
Includes preferences, interests, previous interactions, behavior on our website, and choices related to services or artists you engage with.

D. Communication Data
Messages sent through contact forms, support queries, CRM notes, and any user correspondence exchanged via email or the website interface.

E. Technical Data
Covers details about the devices used to access our services, including device make and model, software configurations, browser type/version, screen resolution, and other system diagnostics.

F. Transaction Data
Includes payment details, billing addresses, delivery addresses, and transaction history when engaging in financial exchanges through the website.

G. Preference Data
Incorporates marketing preferences, event or artist interests, notification settings, and expressed consent for receiving promotional material.

4. Legal Bases for Processing

We rely on the following lawful bases under Article 6(1) of the GDPR and equivalent provisions under the CCPA for processing your personal data:

– Contract: When processing is necessary to perform a contract with you or to take preparatory steps to enter into such a contract.
– Consent: Where you have provided clear and specific consent for us to process your personal data for particular purposes.
– Legal Obligation: When we are required to comply with statutory or regulatory obligations.
– Legitimate Interests: When necessary for our legitimate business interests (e.g., improving our services, maintaining security), provided that such interests do not override your fundamental rights and freedoms.

5. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

– Right of Access: To receive confirmation of and access to the personal data we hold about you.
– Right to Rectification: To request correction of inaccurate or incomplete personal data.
– Right to Erasure: To request the deletion of your personal data, subject to legal exceptions.
– Right to Restrict Processing: To request that we limit the processing of your data in certain circumstances.
– Right to Data Portability: To receive your personal data in a machine-readable format and to transmit it to another controller.
– Right to Object: To object to the processing of your data under our legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: To withdraw your consent to processing where consent is the lawful basis.

To exercise any of these rights, please contact us at: [email protected].

6. Data Security Measures

We maintain robust administrative, technical, and physical safeguards to protect your personal data against unauthorized access, destruction, or alteration. These include, but are not limited to:

– End-to-end encryption of data in transit and at rest.
– Role-based access control to ensure only authorized personnel can access data.
– Routine backups and secure data recovery protocols.
– Staff training in data protection and security compliance measures.
– Regular system audits, vulnerability assessments, and penetration testing.

7. International Data Transfers

Personal data collected through nigelmartin-smith.com may be stored or processed outside your jurisdiction, including in countries that may not have data protection laws equivalent to those in your region. Where such international transfers occur, we implement appropriate safeguards, including the use of European Commission-approved Standard Contractual Clauses or reliance on adequacy decisions, to ensure compliance with applicable laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. The exact retention period depends on the category of data:

– Usage and Technical Data: up to 12 months.
– Account and Profile Data: retained for the duration of your relationship with us and up to 6 years thereafter.
– Communication Data: up to 24 months after final correspondence.
– Transaction Data: retained for 7 years to comply with financial and audit obligations.
– Preference and Marketing Data: until consent is withdrawn or a maximum of 24 months, whichever is sooner.

9. Cookie Policy

nigelmartin-smith.com utilizes cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. Our cookies fall into the following categories:

– Essential Cookies: Required for site functionality and security.
– Functional Cookies: Enable website enhancements such as language settings and user preferences.
– Analytical Cookies: Help us understand visitor behavior and improve website performance.
– Performance Cookies: Monitor page load times, error messages, and usage frequency.

Cookies do not allow us to access your computer or any information other than that which you voluntarily provide.

10. Cookie Management and Legal Compliance

On your first visit to nigelmartin-smith.com, we ask for your consent to place non-essential cookies. You may modify or revoke your cookie preferences at any time using the on-site cookie management tool or your browser settings.

Our use of cookies complies with GDPR, CCPA, and other regional requirements. California residents may opt out of the “sale” of personal information in the context of targeted advertising by using Do Not Sell My Personal Information links where applicable.

11. Children’s Data

We do not knowingly collect personal data from children under the age of 13. If you believe that a child has provided personal data through our website without appropriate parental consent, please contact us immediately at [email protected], and we will take prompt steps to delete such data.

12. Policy Updates and Notifications

We may revise this Privacy Policy occasionally to reflect legal or operational changes. All amendments will be published on nigelmartin-smith.com. Where changes materially affect your rights or how we use your personal data, we will provide explicit notice where appropriate (e.g., via email or on-site banners). We encourage you to review this Policy periodically to remain informed.

13. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us using the details below:

Email: [email protected]

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Compliance Assurance

nigelmartin-smith.com respects your privacy rights and strives to ensure full compliance with the GDPR, CCPA, and other applicable data protection laws. If you have concerns about how your data is handled, we invite you to contact us at [email protected].